Todos los mercadologos son mentirosos.

Escrito en January 14, 2009
Categoría: General, Web 2.0, Mercadotecnia de Destino, Mercadotecnia para Hoteles | Leave a Comment

Esto es el titulo del último libro de Seth Godin.
Lo que realmente esta pasando en el internet, y de forma muy importante en nuestro segmento de turismo, es que la gente ya no creen lo que dicen las compañías.
Un hotel puede fácilmente presentar su producto como su fuera lo mejor de lo mejor cuando realmente su hotel esta medio mal.

Los usuarios en el internet ya no creen a los sitios web de los hoteles; ahora van a buscar lo que dicen otros usuarios sobre el hotel.
Creen las experiencias de otros consumidores.

Por lo cual es sumamente importante adaptar su presencia en línea con vista a esta nueva realidad.
Hay varias acciones que hay que tomar y empezar a usar las herramientas web 2.0.

Un buen articulo al respeto esta en el siguiente link:

All Marketers are Liars

¿Porque hacer encuestas con sus clientes?

Escrito en November 21, 2008
Categoría: General, Mercadotecnia para Hoteles | Leave a Comment

  1. Cuesta 6 a 7 veces más ganar un nuevo cliente que de satisfacer un cliente existente.
  2. Las compañías pierden 50 % de sus clientes cada 5 años.
  3. Un incremento de 5 % en retención de clientes se traduce facilmente en aumentos de ganancias entre el 25 % hasta el 95 %.

Cambiar contenido de los sitios web.

Escrito en October 14, 2008
Categoría: General | 1 Comment

Encontré el siguiente texto, lo traduje en español:

Un sitio web, es como la ropa interior.

Cambiala cada día.

Cada día que no la cambias, el sitio web apesta cada vez más“.

Fidelidad del cliente.

Escrito en June 10, 2008
Categoría: General, Mercadotecnia de Destino, Mercadotecnia para Hoteles | Leave a Comment

Lei un articulo recientemente con unos datos muy importantes.

  • 9% de los clientes se van por mejores ofertas de la competencia.
  • 14% de los clientes se van porque no estan satisfechos con el producto o servicio.
  • 67% de los clientes se van por una atitud de indiferencia por parte de un empleado de la compañía.

Les dejo pensar.

Google invertirá fuerte en canales de destinos de viajes.

Escrito en May 30, 2008
Categoría: General, "Social Networking" en li­nea., Web 2.0, Mercadotecnia de Destino | Leave a Comment

No es novedad que los elementos sociales del web estan fuertemente presentes en la parte de turismo en el internet, con un crecimiento cada vez más destacado.

Sólo tenemos que mencionar TripAdvisor con sus contenidos generados por los consumidores, o YouTube con los miles de videos de destinos turisticos, hasta Facebook y MySpace que ya se estan usando con este nuevo acercamiento.

Google no quiere quedarse atrás y se esta preparando para hacer paginas donde los futuros viajeros pueden aprender mucho sobre los destinos en una pagina donde pueden realizar sus planes de viajes, leer opiniones y comentarios de usuarios, ver videos de usuarios sobre los destinos especificos, igual como ver las fotos y mucho más.

Obviamente Google ve una oportunidad financiera tremenda con las advertencias que se harán en esas páginas.

Hay un articulo en BusinessWeek con entrevista con Rob Torres, el director ejecutivo de Google para travel que es bastante explicativo.

Lo pueden encontrar en Tech Beat Google’s Travel Plans

1 er Conferencia Internet Marketing

Escrito en April 29, 2008
Categoría: "Social Networking" en li­nea., Web 2.0, Mercadotecnia de Destino, Mercadotecnia para Hoteles | Leave a Comment

La primer conferencia de internet marketing en el hotel NH Kristal en Cancún, fue un éxito.

En conjunto con Juan David Cañas, fundador de SEO23, expusimos varios temas acerca de las bases para la aplicación de la mercadotecnia en línea.

Aqui encontrarás las presentaciones de este día.
Las puedes bajar a tu computadora haciendo clic en los vinclos aqui abajo y indicando “guardar como”.

Introducción SEO

A donde va el internet en los sigientes 5 años?

Diseñando para buscadores

WEB 2.0

Si tienes alguna duda o pregunta, recuerda que estamos a tus órdenes

Raphael Baekeland.

La nueva mercadotecnia.

Escrito en March 13, 2008
Categoría: General, Blogroll, Mercadotecnia de Destino, Mercadotecnia para Hoteles | Leave a Comment

Muchas veces me topo con frases cortas y dichos sobre la mercadotecnia o la tecnología.
Estas frases no son para un posteo general.
Adjunté algunas y les pongo aquí.

La nueva mercadotecnia es el servicio al cliente inigualable.

Conexión y pasión:
Las herramientas no son el mensaje.
La gente es el mensaje.
Las herramientas están para ayudar.
Aprende a usarles y continúa.

El monologo mercadotécnico se esta reemplazando por el dialogo.

El contenido es la nueva democracia y nosotros, la gente, hacemos que se escuchan nuestras voces.

Engage or die.

El respeto al usuario y el cliente es la base de todo.
Escuchar es mercadotecnia.
Participar es mercadotecnia.
Conversaciones son mercadotecnia.
Comentarios son mercadotecnia.

El próximo paso es de entender
Entender que mensajes no son conversaciones.
Entender que no hay mercado para mensajes.

Qué es Rss

Escrito en March 12, 2008
Categoría: General | Leave a Comment

RSS es un sencillo formato de datos que es utilizado para redifundir contenidos a suscriptores de un sitio web. El formato permite distribuir contenido sin necesidad de un navegador, utilizando un software diseñado para leer estos contenidos RSS.
A pesar de eso, es posible utilizar el mismo navegador para ver los contenidos RSS. Las últimas versiones de los principales navegadores permiten leer los RSS sin necesidad de software adicional

Presentacion www.cancun.travel

Escrito en March 4, 2008
Categoría: "Social Networking" en li­nea., Web 2.0, Mercadotecnia de Destino | Leave a Comment

Cada vez mas la aplicacion de los elementos Web 0.2 gana importancia.

Aqui les mostramos un ejemplo de la integracion de estos elementos al neuvo sitio de la OVC de Cancun.

Presentación www.cancun.travel

¿Cuanto tiene un hotel que invertir para tener une presencia fuerte en el internet?

Escrito en March 4, 2008
Categoría: General, Mercadotecnia para Hoteles | 3 Comments

Neil Salerno es un mercadologo de los Estados Unidos que escribe articulos de mercadotecnia en internet. Lo hace de una forma sencilla y en general aplica a hotels medianos y pequeños.

Su último articulo es muy bueno, es excelente.

En cuando tengo el tiempo lo traduciré en español.

Por el momento les doy el link.

Budgeting for Hotel Internet marketing.

keep looking »

Acerca de Internet & Negocios

Somos una compañía que cree en el Internet como máxima herramienta de mercadotecnia.

Nos movimos en la industria del turismo con enfoque a hoteles, destinos, agencias de viajes.

Estamos en Cancún, México, y opinamos que no hay mejor lugar para estar dentro de la industria, y vivir. Nos especializamos en el Email marketing y hacemos 'de vez en cuando' un sitio web para clientes; siempre cuando nos gusta.
Nos encanta investigar las novedades, verlas de punto de vista mercadotecnia y aplicarles para nuestros clientes y nosotros mismos. > Leer mas...

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